Frequently Asked Questions
We ship from the USA and Europe. Orders typically arrive within 5–9 business days in the U.S. and 7–14 days internationally. You’ll receive tracking details by email once your order ships.
Please check your tracking link first. If it’s been more than 14 days, message us with your order number at support@gaiainfusion.com or via Facebook/Instagram DM.
Let us know! Occasionally links break, but we can resend your tracking info manually. Just email us at support@gaiainfusion.com or send us a direct message on Facebook or Instagram.
We only offer subscriptions if you manually select that option at checkout — it's never automatic.
If you're unsure, you can check your order confirmation email and click "View your order". This will open your order status page, where you can see if it’s a one-time purchase or a subscription.
Still need help? Just email us at support@gaiainfusion.com or send a direct message on Facebook or Instagram with your name or order number, and we’ll gladly confirm it for you.
You can cancel your subscription anytime:
Open your order confirmation email.
Click “View your order” — this will take you to your order portal.
From there, you can manage or cancel your subscription directly.
If you need help or prefer we do it for you, just email us at support@gaiainfusion.com or reply to your order email — we’re happy to assist.
Simply reply to your order confirmation email or contact us at support@gaiainfusion.com with your order number — we’ll guide you through the return process step by step.
Simply reply to your order confirmation email or contact us at support@gaiainfusion.com with your order number — we’ll guide you through the return process step by step.
No worries — just send us a photo of the item and your order number to support@gaiainfusion.com. We’ll resend your product or issue a refund right away.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
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